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Refund Policy

A legal disclaimer

This Refund Policy is provided for informational purposes only and does not constitute legal advice. The terms outlined in this policy are specific to Rogue Brownies and may not be applicable to other businesses. While we strive to ensure that this Refund Policy accurately reflects our current practices, we reserve the right to modify these terms at any time without prior notice. By placing an order with Rogue Brownies, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

General Refund Policy

At Rogue Brownies, we take pride in the quality of our products and are committed to customer satisfaction. However, due to the perishable nature of our handcrafted brownies and baked goods, we have established the following refund policy to ensure fair treatment for both our customers and our business.

Timeframe for Refund Requests

Refund requests must be submitted within 24 hours of receiving your order. Any requests made after this timeframe will be evaluated on a case-by-case basis but are not guaranteed to be approved.

Conditions for Refund

We will issue refunds under the following circumstances:

  1. Damaged Products: If your order arrives damaged during shipping, we will issue a full refund or replacement upon receipt of photographic evidence of the damage. (This does not include any damage to the box, to include dings, dents, scratches, or expected damage due to shipping & handling.) If there are major issues with the box upon arrival, reach out to us and we will work with our customers on a case-to-case basis to ensure each customer is happy with their order.

  2. Incorrect Orders: If you receive items that differ from what you ordered (wrong flavor, quantity, etc.), we will issue a full refund or replacement.

  3. Quality Issues: If you believe the quality of the product does not meet our standards (e.g., stale, moldy, or otherwise inedible upon arrival), we will issue a full refund upon receipt of photographic evidence.

  4. Delivery Failures: If your order was not delivered within the estimated timeframe due to errors on our part, we will issue a full refund or replacement.

Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  1. Changed Mind: We cannot accept returns or issue refunds simply because you changed your mind about your order after it has been prepared.

  2. Taste Preferences: Subjective taste preferences (e.g., "too sweet," "not sweet enough") do not qualify for refunds as our flavor profiles are consistent.

  3. Allergic Reactions: As clearly stated in our product descriptions and Terms & Conditions, our products are made in a facility that processes common allergens. We cannot issue refunds for allergic reactions.

  4. Improper Storage: Refunds will not be issued if the product quality has deteriorated due to improper storage after delivery.

  5. Custom Orders: Special orders or custom arrangements discussed and agreed upon prior to production are non-refundable.

Refund Method

Approved refunds will be processed using the original payment method used for the purchase. Refunds typically take 5-7 business days to process, though your financial institution may require additional time to reflect the credit in your account.

Partial Refunds

Partial refunds may be issued in the following circumstances:

  1. Mixed Quality Issues: If only some items in your order have quality issues, we may issue a partial refund for those specific items only.

  2. Significant Delivery Delays: If your order is significantly delayed but still delivered and remains in acceptable condition, we may offer a partial refund as compensation for the inconvenience.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [returns@roguebrownies.com] within 24 hours of receiving your order.

  2. Include the following information in your email:

    • Order number

    • Date of purchase

    • Description of the issue

    • Photos showing the problem (for damage or quality issues)

    • Your contact information

  3. Our customer service team will review your request and respond within 2 business days.

Gift Orders

If you received a Rogue Brownies product as a gift and wish to request a refund, the original purchaser must initiate the refund request following the procedure outlined above.

Final Decision

Rogue Brownies reserves the right to make the final decision regarding all refund requests. We strive to handle each situation fairly and in accordance with this policy.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: thebrownieboxteam@gmail.com
Phone: 406-590-9816
Address:

761 Central Ave. 

Great Falls, MT 59401

Effective Date

This Refund Policy is effective as of [Month Day, Year] and supersedes all previous versions.

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